Contact Information
Anything you need help, inquiries or suggestions, feel free to send us email or fill the contact form
People usually ask these
When you are buying from a vendor store, actually you will make payment directly to Builders Mall. You will see our company name Builders Mall International Limited once it comes to make payment.
However, we do not accept direct contact us and pay unless there is no any vendors in your country or area.
We can source the products for you if you already have a list. You can send inquiry on the vendor store page, once they replied you, you can then upload your file (.jpg, .png, .doc, .xls, .pdf) in the inquiry form and send to the vendor.
Our supplier package the goods very well, and we double check at the warehouse before loading, so very rare it may happen. If in case it happens, make sure you shoot a video or some photos of the damaged package and send to the vendor. We will refund you part of or all of the amount you've paid for the products according to the damages.
We strongly suggest you to buy from your nearest vendor which gives you the most convenience. However, it's up to you to choose which vendor store for placing the order.
For sure you can. We have good training and management on our vendors. Vendors may charge you an amount if they help with transporting the goods or installations, in this case, you can negotiate with the vendor and you have the final say of what to do next.
If a vendor has an improper behavior, please report to us by email or filling the contact form, if necessary keep your records.